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Brettany
Advocate

Power Cut means box no longer working need replacement box ASAP

Please can I know the quickest way to get a replacement box after a power cut in my area (Croydon) has left this not working. The customer support here seems terrible as the number I was given on an email does not work and there is no live chat or easy way to be seen on the website of sorting this replacement.

5 Replies
redchiz1
Elite 2

If this a NOW TV issue then you can get on to live chat by using the Chat online button near the top of the page here

gavs82008
Legend 5
Legend 5

@Brettany 

What are you referring to?

As you tagged this thread in the NOW black box which is nothing to do with the broadband router from NOW. The NOW black box is a streaming device powered by Roku.

Are you talking about the broadband router with NOW as a broadband customer? 

FYI that I do not work for NOW, just a NOW customer trying to help
Brettany
Advocate

Yes. My mistake. Sorry.
Am taking about black Wi-Fi router for Now Broadband.
Customer number for replacement box is not working.
gavs82008
Legend 5
Legend 5

@Brettany 

Ah ok I get you, not a problem. 

Have you tired a factory reset to the router indicated in the below link?
https://help.nowtv.com/article/improve-broadband-speed

Otherwise use the number from the below link to get to support for broadband.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Brettany 

To follow-up from my post, NOW no longer make or supply any of their streaming devices. So if the device is indeed referring to the NOW black box. Have you tried doing a factory reset?

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help