Power Cut means box no longer working need replacement box ASAP

[Brettany]

Please can I know the quickest way to get a replacement box after a power cut in my area (Croydon) has left this not working. The customer support here seems terrible as the number I was given on an email does not work and there is no live chat or easy way to be seen on the website of sorting this replacement.

[redchiz1]

If this a NOW TV issue then you can get on to live chat by using the Chat online button near the top of the page here. 

[gavs82008]

@Brettany 

What are you referring to?

As you tagged this thread in the NOW black box which is nothing to do with the broadband router from NOW. The NOW black box is a streaming device powered by Roku.

Are you talking about the broadband router with NOW as a broadband customer? 

[Brettany]

Yes. My mistake. Sorry.
Am taking about black Wi-Fi router for Now Broadband.
Customer number for replacement box is not working.

[gavs82008]

@Brettany 

Ah ok I get you, not a problem. 

Have you tired a factory reset to the router indicated in the below link?
https://help.nowtv.com/article/improve-broadband-speed

Otherwise use the number from the below link to get to support for broadband.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[gavs82008]

@Brettany 

To follow-up from my post, NOW no longer make or supply any of their streaming devices. So if the device is indeed referring to the NOW black box. Have you tried doing a factory reset?

https://help.nowtv.com/article/hard-factory-reset-now-box-stick