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Now TV have now closed my support case concluding that they have tried all troublshooting steps and that the 2 sticks are faulty and should be returned under warranty.
In case someone else is trouble shooting further issues there are a couple of hidden menus that can be accessed via these commands -
Press these buttons on your remote control:
Menu 1 -
Fast Forward x2
Menu 2 -
Fast Forward x1
Fast Forward x1
The only reason i asked was that a few TalkTalk and Virgin Broadband users are having difficulty with the latest firmware on the their smart boxes and even though you got a smart stick if you said either of these two ISP's i would have suggested a few things to try.
Welcome to the forum. Straight out of the box they should all work but in case any settings have been changed go to Settings > System > Advanced System Settings > External Control and make sure this is set to default.
For both smart sticks not to work with the same error message sounds to me that something might need adjusting or switching off on your PlusNet Router possibly.
Are you using any VPN or the Safe Gaurd safety feature on your router ?
If your router is dual band have you tried both the 2.4 ghz and 5ghz WiFi frequencies and different WiFi channels when trying to use the smart sticks ?
I tried tethering to my mobile phone (plusnet mobile) as a hot spot and I didn't experience that issue. All appears to be working fine. So that leads me to think it must be something with my router or broadband supplier.
I have multiple wireless access points all connected back to my router all display the same error.
My router is Asus
RT-AC68U Dual Band Wireless AC 1900 Gigabit Router
Anyone have any suggestions please
@CarlOwen Is your router using the latest firmware yes?