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schnapps Legend 5
Legend 5

Re: No content available - can't see film lists etc

Should have added to my previous post, that if you have the NowTV App on a mobile phone or tablet then you can also browse the content from within the App and add anything you want to watch on your nowtv boxes by clicking the "Add to My TV" option button.

 

Just transferred a few movies and TV shows from my phone App automatically across to My TV Watchlist on my boxes.

 

Much easier and quicker IMO than going to the nowtv website.

 

Hopefully the NowTV Team will get this resolved quickly for customers who are effected with no nowtv content on their boxes.

Lynsey1
Occasional Poster

Re: No content available - can't see film lists etc

It seems to only be affecting the black now tv box, my son has the white one and that works no problem and using it on my phone works fine too. Updates, hard resets and reboots didn't work. Received this when i contacted now tv about the technical issue...

Hi lynsey,


Ref: 02890853

 

Thanks for contacting NOW TV.

 

Thanks for bringing up to our attention .

 

I've just checked with my technical department and they are working on this issue and they will revert you back.

 

Please be rest assured it will be resolved soon.

 

To contact us about this topic, reply to this email without changing the subject line.

 

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 02890853.

 

Thanks,

Subramanian

The NOW TV Team

and now i wait lol hopefully issues will be resolved soon

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Bean63
Occasional Poster

Re: No content available - can't see film lists etc

Hello,
A brand new nowtv box should not be faulty.
If it is connected to your tv correctly then you will need to check the compatibility of your broadband and tv package. Does it let you access Sky ? If not, you need to upgrade your package or your Sky movies won't play.
Amazon fire devices let you play Amazon Prime movies but not Sky movies.
An upgrade will involve paying more so try to get the best deal possible from your broadband provider. You may need to buy a new box and activate it before you can set up your nowtv account. Double bubble, ouch !
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Singleton
Occasional Poster

Re: No content available - can't see film lists etc

The white boxes I have work perfectly, the black boxes with the newer version of the now tv app are playing up, it is a problem with the new app, others are having the issue and it needs to resolved.
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Singleton
Occasional Poster

Re: No content available - can't see film lists etc

Any more news on a fix? I’ve been emailing etc but no news, problem persists
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realeastender
Contributor 1

Re: No content available - can't see film lists etc

I have had this problem for weeks and it's very annoying not being able to see the film lists. When is this likely to be resolved?

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Naomi-K
Contributor 3

Re: No content available - can't see film lists etc

Hi guys,

 

Sorry for the late reply.

 

We have a technical team at NOW TV working on getting this fixed.

 

We hope to have this fixed as soon as possible

 

we appreciate your patience on this.

 

Many Thanks 

 

Naomi K

Kimsjohn
Occasional Poster

Re: No content available - can't see film lists etc

Any news on when this issue will be resolved? I have 3 now tv boxes (black ones) all having the same issue and I’m paying for the passes of which I can’t use on any of my boxes. Tried updating software and this has had no affect. Passes due to renew tomorrow! All boxes were working fine this has only occurred in the past week.
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Singleton
Occasional Poster

Re: No content available - can't see film lists etc

Still the problem persists, is this being worked on?
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LoubyLou1
First Poster

Re: No content available - can't see film lists etc

I have the same issue, had it for weeks, very frustrating ! We are paying for content we can't access, any chance we can get a refund or have  passes extended ?

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