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expectingtofly
Scholar

No 5.1 Surround sound with Now TV Boost

I cannot get any Now content 5.1 surround sound to work on any Now tv content from the older black Now TV box.  It's driving me potty!

 

I have :

  • An active Now TV Boost with cinema, entertainment and sport  (through BT VIP)
  • An older now tv black box
  • The now tv box connected to a Sony DN1080 AV Receiver that supports Dolby Digital Plus

I have configured as follows :

  • settings->audio->audio mode->"Auto (DD+)"
  • settings->audio->HDMI->"Dolby Digital Plus"

I've rebooted, factory reset, logged out, logged in, tried every setting in "settings->audio" and pulled my hair out.  Whatever happens, whatever I select, when I play Now tv content that is marked as 5.1,  only "linear PCM Stereo" is played through my AV receiver.   Everything else played through the receiver plays fine including other Dolby Digital Plus content.

 

Bizarrely, if I play 5.1 content through the Netflix app on the now tv box, 5.1 surround sound works perfectly (and it is Dolby Digital Plus just like the Now tv content) !!! 

So, the box is capable of sending Dolby Digital Plus content, it just won't do it for Now content (sky cinema or sky entertainment).  Has anyone any ideas how I can get this working?

 

Many thanks

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33 Replies
schnapps
Legend 5
Legend 5

Re: No 5.1 Surround sound with Now TV Boost

Hi @expectingtofly

 

From the NOW home screen page on the NOW box did you go to the My Account section on the box and forced Surround Sound?

 

The only other thing I can think of is when playing a NOW movie or TV show is to press the star button on the NOW remote and make sure the pop up sound menu Volume is set to Off. 

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expectingtofly
Scholar

Re: No 5.1 Surround sound with Now TV Boost

Thank you for your reply @schnapps 

 

I've tried both of those, as I've seen them from trawling the forums for a solution.  Alas, no luck:

 

  • If I go to the "My Account" sections and select and select "settings" on the Now TV Boost option, it simply states to go to the "settings->audio" section to set the audio.
  • I've tried pressing * when a programme is playing, as suggested. However, I'm a bit confused by that, as I all I get is an options to navigate and set the subtitles. There is no options for "noise levelling" as I've seen suggested.  Is this something available on the newer boxes/stick?
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schnapps
Legend 5
Legend 5

Re: No 5.1 Surround sound with Now TV Boost

Hi @expectingtofly

 

I haven't set up Surround Sound on my devices in a while and it looks like under My Account on the NOW Boxes or Now Stick there is no need to go into this section to force Surround Sound where its on applicable to other devices.

 

With regards to the star button Sound Leveling feature I can't remember if it was on the older NOW boxes or not.

 

I can check my NOW Stick to see if this feature is still available or has been removed since the NOW rebrand software roll out. 

 

I can dig out my old NOW black box, but I haven't got any spare registered device slots available left on my account, but I believe this feature was also available on the Netflix App which I can see if its there or not.

 

Would it be too much trouble to temporary test your BT Youview box or another NOW supported device if you have one with your Sony AV Receiver? 

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gavs82008
Legend 5
Legend 5

Re: No 5.1 Surround sound with Now TV Boost

@expectingtofly 

Might not be ideal, but do you have another supported device that you can test for 5.1?

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

 

https://help.nowtv.com/article/what-is-now-boost

 

You’ll need any of these devices to enjoy all the features of Boost:

  • NOW Smart Stick
  • Any NOW Box
  • Amazon Fire TV Stick (2nd & 3rd Gen, 4K, Lite & Basic Edition)
  • Roku Express or Roku Streaming Stick
  • A supported Samsung TV
  • Sony TV (most models from 2016)
  • PS4
  • PS5
  • Xbox One (50fps not currently available)
  • Xbox Series X & S (50fps not currently available)
  • Apple TV HD (gen 4) or 4K (Dolby Digital 5.1 surround sound not supported on Apple TV)
  • YouView (including TalkTalk & BT boxes)
  • LG Web OS TV (50fps not currently available)
  • JVC Fire TV Edition Smart 4K TV
  • Chromecast Ultra or 3rd generation (note that 1st and 2nd generation Chromecast devices are not supported. See the image below if you're not sure what generation your Chromecast is.)
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expectingtofly
Scholar

Re: No 5.1 Surround sound with Now TV Boost

H @gavs82008  thanks for your reply

 

Yes, in a different room, I have a sony tv and a BT youview box. 5.1 surround sound works on both of these.  It's only on this old black now tv box, that is a supported device, connected to my surround sound amp that 5.1 surround sound does not work. 

expectingtofly
Scholar

Re: No 5.1 Surround sound with Now TV Boost

@schnapps   Thank you for the suggestion, I'll temporarily try the BT youview box to confirm that 5.1 work from that.

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gavs82008
Legend 5
Legend 5

Re: No 5.1 Surround sound with Now TV Boost

@expectingtofly 

Ah cool, at least you know Boost works as expected on your other devices!

 

What TV is the old BOW box connected to? Shall I assume its not a supported device for NOW?

 

If you are keen to keep using NOW on the TV in some shape of form, and knowing that you have performed factory resets on the box. Perhaps its the unfortunate sign that it is on the way out?

You could always purchase an Amazon Fire Stick if you are happy to splash a little cash?

 

This of course after exchausting further options mentioned by @schnapps 

schnapps
Legend 5
Legend 5

Re: No 5.1 Surround sound with Now TV Boost

Hi @expectingtofly 

 

Unfortunately i haven't got enough registered device slots on my NOW account to test out the old NOW Black Box or my NOW Stick (thought the NOW Stick was one of my devices on my account but it wasn't 😡).

 

I did try my older NOW Freeview Smart box which is one of my registered devices and found the star button on the remote doesn't offer the pop up Volume Levelling Mode on either NOW or Netflix (i am sure it did in the past before the latest NOW rebrand software rollout).

 

I did manage to try my NOW Stick on the Netflix App and by pressing the star button on the NOW Stick gave me the Volume Levelling pop up menu feature.

 

If your BT Youview box is working over 5.1 surround sound on your other Surround System in the other room then it sounds like an issue with the NOW black box (maybe or maybe not a full factory reset is required on the NOW Black box ?).

 

Edit - I can see from your first post that you have already done a full factory reset 😡.

 

Would it be possible to temporary test the old NOW Black box on the other Surround System in the other room that is working fine with your BT Youview box ?

schnapps
Legend 5
Legend 5

Re: No 5.1 Surround sound with Now TV Boost

Hi @expectingtofly 

 

Interestingly i have just checked the Volume Levelling feature on my newer NOW 4K box and this function is available when pressing the star button when watching a NOW movie for example.

 

I might be wrong but i am pretty sure the Volume Levelling feature was available across all the NOW boxes before the latest NOW rebrand software (might be wrong where if i have time i might have to look back on some previous threads on the forum to see if this was the case or not).

 

I am going to check my NOW Freeview box next to see if this feature is hidden in the box menu settings instead of using the star button (unless it was never a feature or has been removed on older NOW boxes since a recent software rollout).

 

Doesn't help with your sound problem, but i am curious why the Volume Levelling feature now seems not to be available across all NOW branded devices.