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nesc01
Mentor

MLB app

hi been watching mlb app for some time now with no issues went to watch it yesterday the app begins to start then nothing any ideas please

1 Solution
gavs82008
Legend 5
Legend 5

@nesc01 

Have you tried to delete and reinstall the app? 

This link will give you general information for troubleshooting on the box.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help

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30 Replies
gavs82008
Legend 5
Legend 5

@nesc01 

Have you tried to delete and reinstall the app? 

This link will give you general information for troubleshooting on the box.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
nesc01
Mentor

hi i have removed app and put it back on still the same

gavs82008
Legend 5
Legend 5

@nesc01 

What about unplugging your router and also device for a few minutes? 

FYI that I do not work for NOW, just a NOW customer trying to help
nesc01
Mentor

yes ive tried that also it starts up i put the mlb app on you see the mlb logo then its a black screen

gavs82008
Legend 5
Legend 5

@nesc01 
Do you have another device such as a Amazon fire stick to try? 

A extreme suggestion is to set the box back to factory settings. Not ideal but usually squashes bugs on the system.

FYI that I do not work for NOW, just a NOW customer trying to help
nesc01
Mentor

i will give that a try thanks 🙂

PJ756
Advocate

I can no longer play the MLB App. It worked fine until last Wednesday, but if selected the app now just flashes and then gives a blank screen without loading.

 

I have tried the following all without success:

1) Resetting the Now TV stick. 2)Checked the App and system for the latest version. 3) Uninstalled and reinstalled the MLB App. All attempts have failed ☹️. Please if anybody can help

 

 

 

 

 

 

gavs82008
Legend 5
Legend 5

@PJ756 

You say reset the stick. Have you tried to set the stick back to factory settings? 

FYI that I do not work for NOW, just a NOW customer trying to help
PJ756
Advocate

Hi,
Yes I held the reset button down for 5 seconds and then reloaded it again.
But it hasn't solved the problem. MLB still won't load
gavs82008
Legend 5
Legend 5

@PJ756 

Resetting is completely different from factory reset.

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

Factory reset is putting the box back to factory settings in another words erasing everything on it and as if your starting it from scratch.

FYI that I do not work for NOW, just a NOW customer trying to help
PJ756
Advocate

Thank you for the information, I'll try a reset through the settings menu.
It was Now support who had told me to press the button on the stick for 5
seconds to reset it.
gavs82008
Legend 5
Legend 5

@PJ756 

96ACCC74-328E-49B4-8909-F66FDB638490.png

FYI that I do not work for NOW, just a NOW customer trying to help
ABM935
Mentor

Did you have any luck with this? Exact same thing has just started happening to me on my Stick. Tried removing app, reset button, factory reset and no luck.

gavs82008
Legend 5
Legend 5

@ABM935 

As a suggestion you could try unplugging your router for a few minutes? 

It might be worthwhile speaking to Now TV staff via live chat.

Just make sure to click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

Although with the app being third party staff might tell you to speak to the service directly.

FYI that I do not work for NOW, just a NOW customer trying to help
ABM935
Mentor

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Thanks for the reply!

I've just come out of a chat with Now TV and as you say, they've asked for it to be logged with MLB TV.

A similar situation happened this time last year (start of the baseball season), where the new version of the app wasn't automatically compatible with Now TV. It took a little while for them to sort it out after a few of us logged the issue with MLB TV. Perhaps it's the same thing this year.
IWG_SKY
Mentor

Going through the same loop. Been through all the same steps as other users here.

 

Does seem the same as last year when we had the same issues.

 

Very frustrating

Pharris54185
Advocate

I am 100% convinced that roku/nowtv United Kingdom has not received the latest update from mlbtv as this same thing happened last year. The person asking you to do factory resets on your nowtv box is just speaking absolute nonsense. Last year someone had to email mlbtv and roku to get this sorted this side of the pond. I subscribe to mlbtv and at the moment the app on nowtv doesn’t work. Someone at nowtv needs to ask the good people of mlbtv to send over the update so we can watch it on our tellys. 

ABM935
Mentor

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
I think last year we just had to keep on at MLB TV until they looked at it. It was a different error last year, but it seems to be too much of a coincidence.

If as many of us as possible can contact them on this link - https://www.mlb.com/live-stream-games/help-center/contact-us - think that's our best shot.

Hopefully there will be more people experiencing the issue and chipping in as we get closer to the season starting.
schnapps
Legend 5
Legend 5

Hi @PJ756 

 

When you use this internet web tool linked below to check your ISP location does it report you are in the UK ?

 

https://www.whatismyip.com 

 

Just asking because a few people have been having issues with their ISP providing rouge IP addresses on their Router and this may have a bearing on the problem if it doesn't see you are in the UK because i believe the MLB service checks for your regional area and blocks certain regions.

 

Should it be reporting UK then i am out of suggestions because i don't use MLB (maybe get in touch with MLB where i know they have a Twitter help feed).

PJ756
Advocate

##- Thanks for the response. I've checked and it is reporting my location
as UK which is a valid location for MLB. All very strange as it worked fine
until 2 day ago. But thank you -##