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Help me

Why does my internet box keep going on and off 

4 Replies
gavs82008
Legend 5
Legend 5

@Lisarudman1984 

Can I assume your a NOW broadband customer and the tag you have referred to is actually the router?

The NOW box is a streaming device for the app and other third party apps like iPlayer and ITV hub.

Have you tried doing a factory reset to the router by holding the reset button for 15 seconds?

FYI that I do not work for NOW, just a NOW customer trying to help

No I have not will do it now
gavs82008
Legend 5
Legend 5

@Lisarudman1984 
Worth try unplugging the router if you haven’t done so but for 3-5 minutes.

Worst case give the team a call and they should be able to sort it for you.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

Yes I have unplugged it