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Can't sign in

I've been trying to sign into my account since Thursday it's now Saturday but still no luck . I've been on Live Chat with with several people but nobody seems to be able to sort out my problem. Does anyone have any suggestions ? 

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Community Manager
Community Manager

Re: Can't sign in

Hi @kizzyboo3 

 

Sorry to hear about the issues you are encountering with your device. 

 

Can you please let us know the version of the app you are running?

 

You should be able to find this out by heading to My Account.

 

Thanks

Karl

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Re: Can't sign in

Hi Karl

Unfortunately for you you're dealing with an old lady here. I'm not tech savvy at all so you may have to speak in plain English  lol . I haven't been able to watch Nowtv since 11th June. I've been on live chat almost daily but they haven't been able to help.

I have a Nowtv black box with Roku. I did a restart but it won't accept my 6 digit code number.

The one thing I have noticed is that every time I try to activate the code my browser has nowtv.com/ie/tv  which I understand the ie is for Ireland. No matter how many times I put UK it still comes up as this. Any suggestions please?

kizzyboo3 

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