cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Re: Can't Connect on 5Ghz

@energy6uk

 

Hi, unfortunately this is just off the top of my head from about 6 months ago so may not be correct info so forgive me if the info is a bit vague.

 

But as i use a Superhub 2, i initially had problems connecting to 5ghz frequency as my 5ghz 'Router Channel' was NOT set to 'Auto Compatability' and was set to a channel something around 200, unfortunately i can't remember the 5ghz channel range on the Superhub 2 - i think the 2.4 ghz channel range is about 1-13.

 

So what i did to get it working was either set the 5ghz 'Router Channel' to 'Auto Compatability' or 'Channel 36', as the Now TV Box seem to have issues finding the higher range channels, and since then i had no problems using the box in a bedroom through walls with the router downstairs.

 

It might be worth giving it a try if all else fails 🙂

 

 

0 Thanks
Reply
Highlighted
Advocate

Re: Can't Connect on 5Ghz

Hi,
I had to comment because I have the same issue I can't find my 5G at all! My box is connected to my 2G and at night that is difficult to use, I find in the day it mostly works fine.
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Can't Connect on 5Ghz

@Lazy56789 as per the comment above, try using one of the lower 5ghz channels. From memory the box only works on approved US channels which don't include the full range we are permitted in the UK.

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
Did you find this post useful, why not give some Thanks?
Highlighted
Advocate

Re: Can't Connect on 5Ghz

Thank you very much, my 2G works mainly during the day. It's good too see it's not only me
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Can't Connect on 5Ghz

@Lazy56789  strange yours is not connecting.  I have the same set up as you.  Virgin SuperHub.  Can you go on to the webpage for the hub and just check whether it is set to private?

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
0 Thanks
Reply
Highlighted
Advocate

Re: Can't Connect on 5Ghz

Can I ask which now to box do you have?
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Can't Connect on 5Ghz

@Lazy56789 I have both a black box and a smart box.  I use smart box more than black box now.  Black box tends to be for Iplayer.

 

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
0 Thanks
Reply
Highlighted
Advocate

Re: Can't Connect on 5Ghz

Thank you for your help I've got it working. I contacted virgin media and they sorted it for me. My connection was private
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Can't Connect on 5Ghz

@Lazy56789  glad you got sorted.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
0 Thanks
Reply
Highlighted
Newbie

Re: Can't Connect on 5Ghz

Hi all, try to set a fixed channel to 36 on your router for the 5ghz network and set this network like separate network with specific ssid. For my smartstick I have solved the problem.

 

0 Thanks
Reply