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Newbie

Can not connect to sky q wifi

I have just got sky q system installed and can not connect now tv black box to new WiFi . Have tried the now tv advice in help but still will now connect, help please

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Advocate

Re: Can not connect to sky q wifi

I recently had this issue, I wanted to use WiFi instead of ethernet because I wanted to move the router to a better location. I couldn't connect my SkyQ box to my NowTV hub via WiFi, it wouldn't recognise the WiFi password. After a lot of googling I couldn't find an answer but managed to solve it by trial and error.

 

What I did was, unplugged the ethernet cable, went into settings on SkyQ (settings-status-network connections) and pressed "Network Setup" then "reset".

 

When you see the options for what router your connecting to, before you choose, press and hold the WPS button on the router until lights flash. Then press "connect to Sky broadband WiFi" 

 

When the search is done it should be connected.

 

I hope this helps someone ☺

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Newbie

Re: Can not connect to sky q wifi

This worked for me! Thank you!

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Advocate

Re: Can not connect to sky q wifi

Thank you so much, this worked an absolute treat.   I have spent days trawling the internet due to not being able to phone Now Tv or Sky.