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Emzdevs
Advocate

Broadband outage

Just got through to nowtv, saying the ourage could be up to 48 hours to get the issue resolved. They are working on it but that is all the information she can advise 

3 Replies
gavs82008
Legend 5
Legend 5

@Emzdevs 

This thread title is for the TV streaming box, not the router. 
For any broadband issues you need to call the team. On the forum you won’t get any updates.

See link below for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Emzdevs
Advocate

I have called them and this was their answer! Might not be in right section but at least it's posted to be seen! For someone who doesn't work for nowtv you answer every post!

gavs82008
Legend 5
Legend 5

@Emzdevs 
NOW don’t own their own network and are reliant on OpenReach. Perhaps that’s all they know? 🤔

FYI that I do not work for NOW, just a NOW customer trying to help