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Anonymous User
Not applicable

Blue screen flashes

After the software update the blue screen flashes are getting so bad watching anything is pointless as the loss of picture blue screen flash gets so annoying that my subscription is being cancelled as this is not as advertised and not up to the standard the only way to get this problem fixed is to stop paying on mass then it would be fixed fast 

30 Replies
matt50
Advocate

yes im having the same issue on my now tv black box. the blue screen comes on whenever im watching live films. any film any channel. it also lasts for 10 seconds. this needs to be sorted or they need to send out free replacements!!

Anonymous User
Not applicable

I'm having this issue too! Has anyone spoken to Nowtv about it? Is there a solution? If not I'm cancelling!

Saint1976
Elite 3

@Anonymous User @Anonymous User @matt50 there is already a long thread on the subject which a member of NowTV staff has engaged with. They are aware of the problem but are struggling to identify it as only a small number of people are experiencing the issue. I own 2 black boxes and both work fine.

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/blue-screen-intermittently-during-a-program/td-p/537026

schnapps
Legend 5
Legend 5

It would be interesting to find out what make and model televisions are effected with this blue screen glitch. 

 

So far only one person has come back with the information and mentioned Panasonic. 

 

I doubt its related, but at least NowTV can cross off a conflict HDMI issue with one particular brand with their products. 

 

I haven't had time yet to check my Panasonic TV's with the NowTV boxes or Stick, but my Philips TV isn't exhibiting any intermittent blue screen glitch. 

Saint1976
Elite 3

@schnapps having followed the other thread it's getting a little frustrating with the lack of information to work with.

 

Someone in that thread mentioned that the blue screen is the same as the NowTV background so I'd discount a handshake issue as you'd get the TV's default background (black or blue).

sdan10
Expert

i have samsung smart tv and have now tv smart stck iam olso getting blue screen flashing and olso

unknowen page error for last 4 weeks

schnapps
Legend 5
Legend 5

Hi @sdan10

 

I am also getting the Unknown page Error screen message which is a more common problem reported by us customers and Nowtv are fully aware of it and reading their Twitter feed are in the process of pushing out a fix.

 

Where the intermittent blue screen flashing doesn't appear to be effecting everybody (unless not everybody is reporting it) and I would guess its more difficult for NowTV to pin down. 

schnapps
Legend 5
Legend 5

Hi @Saint1976

 

I am not going to second guess anymore and leave it to the NowTV Tech bods to identify and resolve.

 

Like you mentioned the more information the forum members with the blue screen flashing can provide the quicker NowTV can see if there is a pattern and hopefully fix it ASAP. 

Anonymous User
Not applicable

I have the same problem since NOW tv software update. I have a NOW tv Black box and my tv is a Panasonic OLED. I have done a factory reset on the Black box which cured the problem for a while but it has returned. It occurs every 60 seconds with a momentary blue screen - audio is unaffected. 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have you temporarily tried forcing 720p under the Display settings on your box to see if that stops the intermittent blue flashing screen until NowTV fixes the issue.

 

I don't know if forcing 720p on the box will help or not, but worth a try if you haven't tried it already.

 

BTW - A cracking TV you have there 👍, would love to own an OLED TV (especially a Panasonic) but the prices are still outside my financial reach 😢.

Anonymous User
Not applicable

Thanks for advice. I will give it a try.
Simon-J
Community Manager
Community Manager

@Anonymous User @Anonymous User @sdan10 

 

We're sorry that you're experiencing this issue, our teams are working hard to get to the bottom of this.

 

To help our teams with the investigation can we ask you to provide the following infomation:

 

  1. Content details (name of film or series and episode number)
  2. Device type and serial number (Black box, Stick, Smart box with blue now tv logo, Smart 4k box with pink now tv logo)
  3. Television make and model, power cable used, being used with bundled HDMI lead etc
  4. Time the issue was seen to the closest hour
  • If possible, upload a video of the blue screen appearing with your reply

Thanks

 

Simon 

Anonymous User
Not applicable

Hi Simon

The problem first occurred following the fairly recent change NOWtv made to the format of the Homepage.

The problem happens when watching different series such as FBI and The Movies documentaries. The device is a Black box model no. 4201 and serial no. 842714009800 using the supplied HDMI cable to my tv. The tv is a Panasonic OLED model no. TX-55FZ802B, and is used with the supplied power cable.

I found that when I did a factory reset on the box (and made the Display setting 1080p) this stopped the problem on the next occasion I used it but it returned after further uses. I then changed the display setting a couple of days ago to 720p (as suggested by one of the Community) and again this stopped the problem on the next use. However, the problem returned again yesterday and I changed the Display setting to Auto, (which then set itself to 1080p) and this has stopped the problem presently. I don't hold out much hope that the issue will not return again though.

When the picture flashes with a blank blue screen momentarily it always does it every 60 seconds when watching a series. It doesn't seem to happen when I am only looking through my Homepage though. I use the box during the evening between approx. 8pm - 10.30pm.

Hope this helps, and I look forward to a permanent and early resolution of this problem which seems to be affecting many others also.

Regards

Frank Normand
schnapps
Legend 5
Legend 5

Hi @Saint1976

 

Thanks for that, though it would still be interesting what TV make and model forum members are using and any other relevant information to see if there is a common denominator (apart from NowTV).

 

My Panasonic 4K television always seemed to get the HDCP error message for a split second when ever NowTV pushed out a new software version.

 

Where I have reported the problem over the years to NowTV. 

Saint1976
Elite 3

@schnapps someone did mention they're using a 'non-smart' TV so I'm wondering if it's the NowTV devices screen settings. It's been a while since I set my boxes up but they're both set to auto detect. That would also bring 'boost' into the equation and whether people are trying to output 1080i when only 720p is available to them.

Anonymous User
Not applicable

I have had this blue flashing screen since the upgrade. It disappears for a while you unplug it then plug it back in, but then returns.

It lasts 1-2 seconds and is very annoying!

I have a Panasonic Smart TV too

Anonymous User
Not applicable

We are now getting this, Sony TV and using a box. Its driving us mad its  needs sorting ! 

Anonymous User
Not applicable

I have the same issue. My tv is an LG and I have a now tv black box. The screen keeps turning blue when I’m watching! 

Anonymous User
Not applicable

also getting the very annoying blue screen both fir short and long periods, the update has caused this as no issue previously.

 

also hate the new screen layout can’t find anything, takes ages to find anything, looses the last episode I watched, all in all not a great setup.

 

I considered upgrading to the stick but haven’t got it for two reasons

 

1) I shouldn’t have to replace tech because of a software update

 

2) how do I know it won’t be the same?

 

So Now TV do what I pay for along with my subscriptions and fix the problem, it’s clearly been caused by your upgrade. 

I don’t need to add pictures or record the problem you know it exists, just fix it please. 

Anonymous User
Not applicable

I've just been watching Utd vs Spurs through my Smartbox and kept getting a blue screen but could hear the commentary.  Downloaded the app to my phone and casted to my TV using Chromecast and didn't have this issue.  Clearly an issue with Smartbox.  Have to agree with other comments too regarding the new menu, it's not easy to use and find programmes etc