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Advocate

Blue screen flashes

After the software update the blue screen flashes are getting so bad watching anything is pointless as the loss of picture blue screen flash gets so annoying that my subscription is being cancelled as this is not as advertised and not up to the standard the only way to get this problem fixed is to stop paying on mass then it would be fixed fast 

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15 Replies
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Advocate

Re: Blue screen flashes

yes im having the same issue on my now tv black box. the blue screen comes on whenever im watching live films. any film any channel. it also lasts for 10 seconds. this needs to be sorted or they need to send out free replacements!!

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Newbie

Re: Blue screen flashes

I'm having this issue too! Has anyone spoken to Nowtv about it? Is there a solution? If not I'm cancelling!

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Expert 3

Re: Blue screen flashes

@Gstead @Lez113 @matt50 there is already a long thread on the subject which a member of NowTV staff has engaged with. They are aware of the problem but are struggling to identify it as only a small number of people are experiencing the issue. I own 2 black boxes and both work fine.

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/blue-screen-intermittently-during-a-p...

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Legend 5
Legend 5

Re: Blue screen flashes

It would be interesting to find out what make and model televisions are effected with this blue screen glitch. 

 

So far only one person has come back with the information and mentioned Panasonic. 

 

I doubt its related, but at least NowTV can cross off a conflict HDMI issue with one particular brand with their products. 

 

I haven't had time yet to check my Panasonic TV's with the NowTV boxes or Stick, but my Philips TV isn't exhibiting any intermittent blue screen glitch. 

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Expert 3

Re: Blue screen flashes

@schnapps having followed the other thread it's getting a little frustrating with the lack of information to work with.

 

Someone in that thread mentioned that the blue screen is the same as the NowTV background so I'd discount a handshake issue as you'd get the TV's default background (black or blue).

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Scholar 2

Re: Blue screen flashes

i have samsung smart tv and have now tv smart stck iam olso getting blue screen flashing and olso

unknowen page error for last 4 weeks

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Legend 5
Legend 5

Re: Blue screen flashes

Hi @Saint1976

 

Thanks for that, though it would still be interesting what TV make and model forum members are using and any other relevant information to see if there is a common denominator (apart from NowTV).

 

My Panasonic 4K television always seemed to get the HDCP error message for a split second when ever NowTV pushed out a new software version.

 

Where I have reported the problem over the years to NowTV. 

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Expert 3

Re: Blue screen flashes

@schnapps someone did mention they're using a 'non-smart' TV so I'm wondering if it's the NowTV devices screen settings. It's been a while since I set my boxes up but they're both set to auto detect. That would also bring 'boost' into the equation and whether people are trying to output 1080i when only 720p is available to them.

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Legend 5
Legend 5

Re: Blue screen flashes

Hi @sdan10

 

I am also getting the Unknown page Error screen message which is a more common problem reported by us customers and Nowtv are fully aware of it and reading their Twitter feed are in the process of pushing out a fix.

 

Where the intermittent blue screen flashing doesn't appear to be effecting everybody (unless not everybody is reporting it) and I would guess its more difficult for NowTV to pin down. 

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