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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 0 replies
  • 21 thanks


Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 0 replies
  • 1 thanks

Stick not working

Hi,My stick isn’t working at all, the light isn’t even coming on. I’ve tried it with different plugs and different sockets, but it seems to be dead.It’s just over 2 years old so isn’t covered by it’s guarantee anymore.Does anyone know if there’s anyt...

Sky sports error code PL-01

Hi, I am trying to watch sky sports via Amazon firestick but after about 5-10 minutes it stops playing with error message PL-01. I have re-installed the app, re-booted my router etc and it still happens. Every other app I have works fine.  I contacte...

Switching from NOW TV to Terra Firma Stations

Hi I have a NOW TV stick working with my Toshiba far so good???The question is simply this how does one switch from NOWTV to say BBC1 or any other land based stations.I/we are finding it quite frustrating when trying to carry out what of cou...

Surround sound fail

I know the obvious answer but can't afford it at the moment! I've signed up for the HD 5.1 Surround Sound package but can't coerce any 5.1 out of NowTV. My AV amp is limited to optical and my old TV, although having an optical out, doesn't seem to fo...

WARNING: Do not gift, recycle or sell your NOW TV device

The sign out of your account option on the NOW TV device appears to work as it always used to, the device thereafter requesting a NOW TV username/password. So you would think that the device was logged out of your account, however currently if you th...

chai by Scholar 3
  • 7 replies
  • 7 thanks

Resolved! Now TV stick gets hot

Hi all, I am moving over to the Now TV sticks from the my boxes.  Is it just mine or has anyone noticed that the sticks get quite hot (and mine are not in direct sunlight either)?

Resolved! Now tv stick

Hi I've installed the now tv stick and was wondering if you can link it to freeview tv saves turning it on and off or is it just the extra channels that you can view on the stick? Thankyou.

Resolved! now tv smart stick

I have just subscribed to NOW TV and I cant get the app on my Samsung TV - just what do I need to get to watch now tv on my Samsung tv - any specific smart stick or now tv box?