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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Problems with sky sports and USB stick

Hi, I've had now tv for a while and have no issues streaming anything. I still have no issues when streaming through a smart tv with the now tv app or my phone. However, the smart sticks are struggling with sky sports and watching a live premiership ...

Resolved! How to change name of device

Hi there. I recently bought a smart tv which has built in Now tv.I  now wish for the original stick to go into the bedroom .So I have renamed it Bedroom but still the remote control doesn't work. After putting new batteries in pls help

Now tv fire stick

My fire stick will not connect to network I without needing reset every time I unplug it getting thrown at the wall in a minute it’s so frustrating to go through the process every time I want to watch it and I only use it at night time as I work away...

Now TV remote needs constant pairing

Hey there, I have had the stick for about a year now, from the beginning the remote would be slow to wake up but now i need to reboot the stick and pair the remote every time i want to use it (I have changed the batteries, no difference)... Any ideas...

Getting annoyed with the multi-coloured glitches

It's been happening for years now, but today it's been ridiculous.  During streaming, the picture suddenly goes to all multi-coloured blocks on the screen. Sometimes it's a screen of all green blocks. It's not buffering, because the audio is uninterr...

Resolved! Net Curtain and wading in water

Hello all I am watching the Everton v Wolves game and it is like there is a net curtain over the screen.  Also,at times, it's like the players are wading through water. Does anyone else experience these things and if yes can anything be done? Thanks

Now tv stick Sky Sports

Just purchased Now tv stick with Sky Sports, connects by WiFi had that checked with provider.   Terrible quality picture blurred & pixelated hoped to watch Ryder Cup - seen similar complaints - any advice ? Thanks

Remote control for Stick keeps freezing

I need to walk up to my TV and basically touch the remote to the stick to get it to work, it will work for a couple of hours then stop and I have to do the same thing. This has happened since I had the stick??

No sound

SpoilerJust added a new stick to my account but there’s no sound the picture is fantastic but no sound .. tried the normal turn off/on but nothing can you help ... now I’m not sure as I was clicking if I clicked on music or can hear or not as I was t...

WiFi signal

Is there anyone else here struggling to even get their now tv stick to connect to any WiFi at all? Because I’ve been trying for at least 2days and cannot even connect and it seems like mission impossible just to speak to an actual member of staff abo...