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Anonymous User
Not applicable

Re: Unknown Page Error

I’m also getting very frustrated with this. About 10 times today alone. And I also agree that the UX is much slower than the previous version. Come on NowTV. If you can’t fix this quickly please revert to the previous release which worked fine. 

Anonymous User
Not applicable

Re: Unknown Page Error

Same here keep getting it on sky sports now tv 4k box, wired connection. Now tv i suggest you fix it.

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Anonymous User
Not applicable

Re: Unknown Page Error

Hi

 

On my partners account we pay for sports so he can watch the formula 1 live and we have been getting this error for 2 weekends in a row. Every 30 mins. We have reset and tried everything and its not this end. We pay good money for a service which is constantly interrupted.

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Anonymous User
Not applicable

Re: Unknown Page Error

Hi everyone I think I've sorted the problem

You have to go to network settings and turn off bandwidth saver...

Since I done it 2 hours ago theres been no problem since 👍

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schnapps
Legend 5
Legend 5

Re: Unknown Page Error

Hi @Anonymous User 

 

I will be surprised if going into Bandwidth Saver will resolve this, because ever since i owned my NowTV 4K Box the Bandwidth Saver has been disabled and set to OFF and i am still randomly getting the "Unknown Page Error" message on my box .

 

Anyway i hope it works for you and not a coincidence that the error will rear it's ugly head again 😠.

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schnapps
Legend 5
Legend 5

Re: Unknown Page Error

Hi @Anonymous User 

 

Forgot to mention you could try going into the old version of the NowTV UI by pressing the back button on your NowTV remote whilst on the new look home screen page, then go to Apps Store, then highlight and click on the NowTV App, then click on "Go to App" to see if that helps or not with regards to the Unknown Page Error" should it pop up again.

 

Hopefully NowTV are in the process of fixing this, plus the screen jumping to My Apps screen page when using the NowTV remote navigation buttons.

MichaelW
Advocate

Re: Unknown Page Error

Ahh yes, been annoying me for a couple of weeks now. The unknown page issue every hour or so and as mentioned above, the sporadic return the my apps after pressing an arrow on the remote!

 

I can confirm this only started happening after the UI update (which I’m not keen on at all)

 

 

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Anonymous User
Not applicable

Re: Unknown Page Error

Im getting the same issue since the updated it a few weeks back. It’s driving me mad, I can’t risk pausing tv cause you loose it when this happens. Tried commenting on their FB last week and they said they were aware of it, but that’s it 🤷‍♂️ The last bit of software had no issues I don’t understand why they can’t just fix it if it’s a common problem 

Truebluefan
Mentor

Re: Unknown Page Error

This has happened twice already tonight within the space of 20 minutes watching Sky Sports news. When is it going to be sorted? It's driving me mad and if it's still a a problem when the new season starts I shall be asking for a refund on my sports pass! 

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Truebluefan
Mentor

Re: Unknown Page Error

I tried that it worked for a few hours but next day, surprise surprise the damn blue page is back! Simply not good enough Nowtv. 

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