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Anonymous User
Not applicable

Unable To Set Up TV Power Control via NOW TV Smart Stick Remote

 

 

Hi, 

 

 

IDK if anyone else has experienced similar issues when attempting to establish TV Power Control on their NOW TV Smart Stick Remote but, having tried to do so on both my Samsung and Panasonic TV's without success, I'm at a bit of a loose end.

 

 

Once I "Start" the process to "Set up remote for TV control" on my NOW TV Smart Stick, I get the following pop-up:-

 

 

Is music playing?

 

  • Yes, music is playing
  • No

 

Generally, regardless of which TV I was using, I heard the music, so I chose: "Yes, music is playing" and then got a (series of) pop-up window(s) asking:-

 

 

Has the music stopped playing?

 

  • Yes, the music has stopped playing
  • No

 

And, whenever I answered "Yes" to this question, I would get a pop-up window which said:-

 

 

Setting up remote for TV

 

Success! Your remote is set up to control this TV's power & volume

 

  • OK

 

At which point, pressing "OK" would simply take you back to the previous sub-menu to "Start" the process to "Set up remote for TV control" again, from where I would try the Volume Control (which always worked - as you might expect having just been given a 'Success!' message) and then try the TV Power button (which NEVER worked - not even once!).

 

 

Alternatively, whenever I answered "No" to this question, I'd get a similar "Has the music stopped playing?" pop-up window... but with the added text: "Trying TV code 1.",  "Trying TV code 2.",  "Trying TV code 3.", etc. which (even if I 'faked' my answer to get another code) would only continue until all fifty codes had been attempted... leaving me no other way to proceed.

 

 

Despite finding various options (within the built-in library of fifty codes) that would work for controlling the TV Volume across both TV brands - that each generated a 'Success' message - none of the codes which worked for altering the volume were also capable of turning the TV's On/Off (i.e. putting them in to, or out of, sleep/standby mode) and I'm wondering if anything can be done about this?

 

 

Of course I'm still able to turn (either of) the television(s) on or off using the supplied remote(s) that came with the television(s) but, considering this is one of the main features / selling-points of these new Smart TV Sticks (over previous NOW TV devices), it would be nice if the remote actually worked for this purpose as intended.

 

 

Whether there is an existing database of codes that NOW TV can add to, if purchasers of the NOW TV Smart Stick who experience such problems provide details of their TV model(s), is unclear to me - at least, I found no reference to it when trying to perform an online search for this topic - but, if there is not already one set-up, then it might be a good idea to start one (sooner, rather than later). Likewise, it might be a good idea to start a list of TV models that have been identified as having problems with TV Power and/or Volume Control when attempting to set-up the NOW TV Smart Stick remote for this purpose.

 

 

For the record, the television models for which I attempted to establish TV Power and Volume Control with my NOW TV Smart Stick remote were as follows:-

 

  • Samsung PS-50C6900YK - which IIRC was originally from around 2010/11
  • Panasonic TX-L55DT50B - which IIRC was originally from around 2012/13

 

 

Any help / advice that anyone can provide on this would be much appreciated.

 

 

Many thanks, in advance.

30 REPLIES 30
Anonymous User
Not applicable

Hi @schnapps

Thanks for trying to help. I contacted customer support and since they couldn't get this working, so  they sent me a new stick. 

The new device arrived and had exactly the same problem! After doing some digging around on the manufacturer website I eventually found a fix here:

https://support.roku.com/en-gb/article/360004786894-why-is-my-roku-enhanced-remote-not-controlling-v...

Hope this helps someone. (The TV is a Panasonic TX-40CS520B )

Anonymous User
Not applicable

Thanks Edwd88! It worked! I had tried the same thing before but was selecting No before turning up the volume, so it must have skipped the correct code!

Anonymous User
Not applicable

Hi  @Anonymous User

Just wondering if you could share how you managed to fix this? I am facing the same problem and haven't managed to get it working yet.

 

Cheers

Anonymous User
Not applicable

How did you do it in the end? I have the same problem with two different NOW TV remotes and two different panasonic TVs (same model though).

I have tried everything suggested above

Anonymous User
Not applicable

@Anonymous User Hi, I feel your pain! πŸ€¦β€β™€

I also went through this and despite my stick being plugged directly into my TV, the remote still controls everything BUT the power on/off!! 

Hope you manage to find a way! 

Anonymous User
Not applicable

Lol I just saw the date of the thread! 

gavs82008
Legend 5
Legend 5

@Anonymous User 

If you get yourself an Amazon Fire stick you’ll be able to control the stick with your TV remote, much easier than trying to set it up the other way around!

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

I would check in your TV menu settings that the HDMI CEC settings are not disabled.

 

The TV volume and power on / off works on the Roku / NowTV remote controller on my Panasonic TV by enabling all the Viera Link features are switched on.

Anonymous User
Not applicable

@schnappswrote:

Hi @Anonymous User

 

I would check in your TV menu settings that the HDMI CEC settings are not disabled.

 

The TV volume and power on / off works on the Roku / NowTV remote controller on my Panasonic TV by enabling all the Viera Link features are switched on.



Thanks for the reply, Schnapps... but, in respect of both the Panny and the Sammy, HDMI / CEC are already enabled and in use for volume control with my Roku 3 remote on each television. Plus, like I say, the 'Volume Control' aspect is also working on my NOW TV Smart Stick remote... so, unless both sets require additional settings to be changed for the 'TV Power' side of things, I don't think that's the solution.

 

I appreciate the suggestion, though.Smiley Wink

4268
Legend 5
Legend 5

@Anonymous User the smart stick works for me as far as controlling the TV is concerned on my newer LG TV but not on my older Bush one.
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