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Remote will only turn the tv on or off but won’t do anything else? Any suggestions?

I have tried reconnecting etc but the remote will only turn the tv on or off. I can’t access any Now TV channels or anything. Can anyone help please?

1 Reply
Legend 5
Legend 5


Try performing a factory reset to the stick, this should sort it out.

FYI that I do not work for NOW, just a NOW customer trying to help