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Jom1
Advocate

Now tv stick

My now tv stick will not stay connected to the Wi-Fi, we have reset it, tried reconnect it to the Wi-Fi, I think there may be an issue with the remote itself also?  Some times when you use the remote to move the cursor to the next instruction to reconnect , it won’t move? We just cannot watch anything in now tv ??

1 Reply
gavs82008
Legend 5
Legend 5

@Jom1 

Try doing a factory reset to the stick. 
https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help