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Anonymous User
Not applicable

‎08-12-2021 12:48

NOW stick stopped working

Stick stopped working,- reset and went through WIfi, connect to the internet etc.

hit the get code button and next screen is blue with oops something went wrong

There's a problem loading the next page. Hit the back button on your remote and try again.

Do that and it turns into a continuous error loop 😞

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3 REPLIES 3
schnapps
Legend 5
Legend 5

‎08-12-2021 13:05

Hi @Anonymous User 

 

I have noticed a couple of people on the forum have reported this over the last few months.

 

Can you test the Stick on another television in your home ?

 

Also if using a VPN, disable it and make sure your IP address is in the UK (assuming you are a UK NOW customer).

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Anonymous User
Not applicable

‎08-12-2021 13:10

In response to schnapps's comment

Thanks. Tested on other TV, got same message.

No VPN, UK customer.

 

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schnapps
Legend 5
Legend 5

‎08-12-2021 13:22

In response to Anonymous User's comment

Hi @Anonymous User 

 

Maybe try a full factory reset again and try both 2.4ghz & 5ghz wifi networks if you have a dual band Router or a different low wifi channel number if you have a single band Router.

 

Then when applying the six digit activation code from the television screen being a UK customer using the link below (maybe also try the link with a different internet browser or smartphone with mobile data on it).

 

https://www.nowtv.com/gb/tv 

 

Also make sure your bank card is up to date on your online account.

 

Apart from that get in touch with NOW live chat to see if they can figure out what's going wrong with the Stick after a full factory reset.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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