"Something went wrong. User does not have the necessary role to perform this action" when I click to view an episode, other series work. Shows error code OVP_00005.
My memberships are active and working, I have restarted the device. Not sure how to troubleshoot?
Solved! Go to Solution.
Hopefully NOW will get this sorted ASAP.
I did a quick test on my Amazon Fire Stick NOW App and both S2 Ep1 and Ep2 played fine from my quick 5 minutes test.
Just tried my Roku Stick Plus and S2 is totally missing at the moment (don't know if NOW are currently doing something in the background on Roku for this TV Show Season 2).
Looking at the TV Guide, S2 Ep1 and Ep2 is on a live repeat broadcast tonight on both Sky Showcase and Sky Comedy.
According to the TV Guide S2 Ep1 starts at 9pm where S2 Ep2 starts at 10pm.
Just a thought if you can't wait for NOW to fix these two episodes on their on Demand service.
If it's the same error code then it may be a content delivery issue at NOW's end.
What playback device was you using and have you tried on any other NOW supported playback devices ?
Is it happening to all episodes on Season 2 or only certain episodes and if so which episodes ?
I am not at home at the moment to check this TV show for the same error on either my Roku or Fire Stick.
Is it Season 2 Episode 1 by any chance ?
Just noticed there is a duplicate S2 Ep1 (see screen shot below) where maybe one of them is flagging up the error code and the other is not.
Haven't tried playing either myself.
If its a different episode then ignore this post.