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Anonymous User
Not applicable

Grey translucent box on top left of screen when watching sports

Hi,

 

I bought the Now TV Stick today as well as a daily sports pass and boost (for the HD)

 

On a trial run today when I put Sky Sports on the picture was fine other than a grey translucent box covering the top left hand side of the screen. It spreads out about half way across and down and is very noticable.

 

If I select the menu (whilst till in screen) it disappears. I can then see the normal screen and the NOW TV menu/guide down the bottom. Once you close this to get normal full screen again within a couple of seconds it appears and remains.

 

I am using HDMI connection, running at 1080p on PanasonicTV.

 

Any ideas???

 

Many thanks in advance

 

Mark

 

 

61 Replies
Anonymous User
Not applicable

Hi @schnapps 

 

Thanks for coming back so quick but that unfortunately is not what I am referring too.

 

This is grey and covers 1/4 of the TV on the left hand corner. It is a 48 inch screen and covers that.

Anonymous User
Not applicable

I'm having same problem this evening and have had system for a few years. 1/4 quadrant - the upper left one is translucent but greyer than the other 3 quadrants and the border lines are quite marked. Some kind of overall problem with the network this evening? (It appears no matter which channel I view)

Anonymous User
Not applicable

Getting this as well today, when I change channel screen is OK for about 2 seconds and then the grey translucent box appears.

 

Would be good to have a fix for this NowTV!

 

Cheers,

John

schnapps
Legend 5
Legend 5

Don't bother trying to do a forced software update it doesn't help.

 

I am lucky enough to have NowTV on other platforms, so i am going to watch the Sports on them until NowTV fixes the problem (hopefully urgently).

Anonymous User
Not applicable

Same here in Geordieland on Now stick (not visible on other devices).

Only have Sports - so cannot check other media. When I hit return on control a fuzzy blue/black box appears momentarily in same position just before Home page appears.

Spoiling enjoyment of 'live' match.

Tech help - PLEASE !!

 

Anonymous User
Not applicable

Actually glad this is happening to others. Bad enough paying for a day pass to watch fulham forget how to defend. But have spent the first half convinced my TV was about to die.

 

SweetBlitz
Expert 3

Only impacting now tv devices or those with boost.  Think I will have to live with flaw for the mighty Gunners.

schnapps
Legend 5
Legend 5

Hi @SweetBlitz @Anonymous User @Anonymous User @LR3 @Anonymous User 

 

Found a workaround.

 

Go to Apps Store, then select the NowTV App, then click on Go to App, then once on the old UI go to the Sports and watch from there.

 

Seems to be working fine for me with the 5 minutes of testing.

Anonymous User
Not applicable

Hi @schnapps , thanks very much for this suggestion. The early signs are good!

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

10 minutes so far and no sign of the grey shadow box in the top corner whilst watching Sky Sports Main Event.

 

It looks to me it's another glitch and bug with the NowTV new look home screen layout on NowTV branded devices 😠.

lenturn
Scholar 2

Yep got this bug on all my boxes (4K and puck) that have the crap 'new' software on! 🙄

 

The Freeview Smart box that still has the old software doesn't have the issue, just like it never had the unknown page error issue either. Go figure!

dgilbert2
Scholar

@schnapps , thanks for the work around, displays fine now!

SweetBlitz
Expert 3

@schnapps works a treat!  Many thanks

Anonymous User
Not applicable

Ah brill! Ill try that in a mo once im back home. Just spent hour on chat troubleshooting and no luck. Very frustrating!
LR3
Mentor

Thanks for this.

Working for me so far. 

Anonymous User
Not applicable

Good - that works 😁
Stuboo
Advocate

Going through the App Store worked for me too.

 

Anonymous User
Not applicable

you’re a legend mate. That workaround is working for me too 👍🏼

johnbhoy1967
Scholar 2

SouthCoastAsh
Mentor

The overlay has always been there just spans the whole screen normally.  On the old software it disappear on pause.  It looks like it isn’t meeting 1080 or 4K resolution.  https://community.nowtv.com/t5/NOW-TV-Stick/Quality-issues-on-Sky-Sports-some-kind-of-patterned-over...

I wish it would be removed as it reduces the brightness of the image.

I briefly fixed it by signing out and in but has since returned.



Anonymous User
Not applicable

I'm having the same issue