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Lisatheperson
Advocate

Bbc iPlayer and sounds not loading

Hi, is anyone else having issues with both bbc iPlayer and sounds not loading?  Everything else, prime, uk play, itv, 4 etc working as normal.  
mice tried all the usual reset, reset my router, deleted and reinstalled but still nothing.  Been 5 days now.  

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Lisatheperson 

Try doing a factory reset to the router.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick

Otherwise you are best to report the issue with iPlayer and sounds directly.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Lisatheperson 

Try doing a factory reset to the router.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick

Otherwise you are best to report the issue with iPlayer and sounds directly.

FYI that I do not work for NOW, just a NOW customer trying to help
RokuSky
Mentor

Hi @Lisatheperson  - are you using a NOW TV Stick? I've just tried on mine and both iPlayer and Sounds are working OK.

Did your network reset fix the issue for you?