27-10-2016 9:22
Hi,
I am new to Now TV having purchased a smart box earlier this week. All was great, really impressed however this morning have gone to watch the freeview channels and find that on the main first screen, the TV Guide option along with "Home" and "Best of Catchup" have all disappeared?!? Only giving me the "My Apps", "App Store" and "Settings" options. Have tried to reset and turn it on and off again but no luck!
Am I doing something wrong or do I have a faulty box?
Help!
02-08-2017 12:14
The old faithful turn it off at the plug and then back on did the trick for me, every piece of electronics goes wrong at some point.
02-08-2017 20:09
06-08-2017 17:31
09-08-2017 13:56
Had same problem. Also heard buzzing noise from box when near to it. I waggled and pushed all the cables, recycled power and the TV guide came back. Buzzing noise also stopped. Guess it was cable connection problem.
09-08-2017 14:01
@Anonymous User
The buzzing noise that you are hearing might be the smart box inbuilt fan which would vary in speed depending on the internal temperature of the smart box.
12-08-2017 23:13
12-08-2017 23:24
04-09-2017 9:54
19-09-2017 16:58
19-09-2017 17:04
@Anonymous User
What i would try first, is switch on the TV to the correct HDMI input source of your smart box and then press and hold the reset button underneath the smart box until the NowTV welcome screen reappears on your TV screen.