12-07-2016 16:13
Hi all, just bought a smart box and registered. Set up went well and all seems working, except the picture on my TV ''shaking'' up and down slightly. Anyone !!!!!!
15-07-2016 12:59
15-07-2016 13:05 - edited 15-07-2016 13:06
@Anonymous User
Have you got a second TV in the house just to test the smart box out to see if the jittery picture is also happening on another TV ?
Don't worry about connecting an aerial to the box, the smart box will still work, all you require is a second TV with a HDMI port and a WiFI connection to your router.
15-07-2016 13:33
15-07-2016 13:53
@Anonymous User
Yes if you can try the smart box on your LG TV's then that will help pin pointing if there is an issue with either the NowTV smart box or your Samsung TV which would then need further investigation.
One other quick thing, if your LG TV also has the same jittery picture from the smart box, if you have got a spare HDMI cable in the house could you try that has well please (just in case the new HDMI cable that was supplied with the box is defective in some way ).
Please post back here with your testing results on your LG TV.
Thanks.
15-07-2016 22:14
15-07-2016 22:19 - edited 15-07-2016 22:23
@Anonymous User
With both LG Tv's working ok with the smart box this would suggest that the NowTV box is not the problem with the jittery picture.
We need to concentrate on your Samsung TV for the reason why you are getting the picture issues.
How many HDMI ports have you got on the Samsung TV, if more than one try a different HDMI port on the TV, to see what happens ?
Are you using an external HDMI switcher hub or is the NowTV smart box connected straight into the Samsung TV ?
16-07-2016 10:09
Hi @Anonymous User,
Please don't forget my "two more questions": -
Cheers
15-07-2016 13:32
@Anonymous User wrote:
No - it will only let me select 720p the 1080 is grey and I cannot select it anyway?
Now that is interesting....
As this suggests that your TV's HDMI chip-set is doing what it should - ie: blocking the frequencies your TV can't support.
The good news is, the NOW TV developers might be able to tweak their new boxes 720p EDID output option.
Two more questions: -
Cheers
15-07-2016 9:54
18-07-2016 12:28
Hi @Anonymous User,
Thanks for posting.
On your Samsung TV can I ask you to try turning off any kind of "motion smoothing" options that are turned on under your Tv's settings and let us know if that makes a difference for you? Might be called Auto Motion Plus on your TV.
Thanks
Simon
NOW TV Team