Hi @Anonymous User,
If you feel that strongly about your issue and wish to cancel your monthly subscription(s), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements to them.
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
And just-so other NOW TV customers know: -
- NOW TV 'Sky Cinema'/'Entertainment' subscription(s) will run for their full duration, even if they are cancelled after the first day.
- NOW TV 'Sky Cinema'/'Entertainment' subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
- 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending!
- While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
- While the NOW TV accounts system is attempting to collect payment(s) the 'Apply Voucher' button will not be accessible.
- New NOW TV 'Sky Cinema'/'Entertainment' voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
- Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
- Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account!
