Hi @Anonymous User
Give the NowTV Broadband Team a call or get in touch with live chat from the link page below.
If you sign into your Broadband account on here a telephone number should appear on the right hand side of the linked page below.
https://help.nowtv.com/gb/get-in-touch/now-broadband-calls/now-broadband-installation-and-setup
With regards to the NowTV Broadband service the only hardware that they provide is the Hub Router.
For TV streaming you will need to provide your own device or purchase the smart streaming TV box or Stick has an extra item either from the nowtv website shop or alternatively from an authorised retailer such has Argos, Currys etc.
See this link article below for ways to watch nowtv.
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
