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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

HDMI error message

Hello I am getting a HDMI error message displayed on my screen when I switch to NOW TV from other inputs. The message only stays for a split second then the NOW homepage loads. It never does it whilst watching content. I've tried the following...  Ch...

Broadband and tv package

Hiya all. I’m a new customer. I took out the broadband and tv package but I only received the Hub two router. I thought I had the now App on my tele but only realised now that it was via my kids PlayStation 4. So how do I watch now tv if my App Store...

Broadband down ?

Hi, is anyone have problem on the internet (near HighField)? Or it's just me?  Happened 2SEP

Ethernet connection

Hello I have my Now box connected via ethernet and works fine when watching content. However when I unplug the box and plug it back in next time I use it, it says it is offline. If I do a connection check it can't find my ethernet connection but will...

Resolved! Volume cutting out

Volume cutting out on all entertainment channels whether live stream or catchup. Volume fine on other channels and catchup. Tried different cable and different port, switching off and on etc. Can anyone suggest anything to try?


 I’ve been trying to watch the handmaid’s tale from series one on my All four app on my now TV box. It just crashes after a few minutes. I’ve tried lowering the quality in the All app, switching off the now TV box, updating you name it anyone else ex...

New Router and VOIP Phone

I had NowTV internet installed yesterday but my VOIP phone won't work.  Says no network available yet I have an ethernet wire from phone to the router.  I've had a Techie at work remote in and take a look but he says that the IP address for the phone...

Lost tv channels

I’ve tried rebooting. Restarting device. Clean start. Have tv booster for signals. Checked local tv antenna no report of problem. Problem is with now tv. When I scan for tv channels it is not the same as last time able to choose the bandwidth of chan...

Have to reset router every 2-3wks

I changed to Now TV in January 2021 and ever since I have had to turn my router off from the wall (reset button does not do it) every 2-3 weeks. It’s now driving me potty!I was with BT before and never had to reset once in 2 years so I don’t understa...