Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎31-05-2016 20:53

Unauthorised payment NOT HAPPY

I have had £9.99 taken from my account and £6.99 taken the past two months for no reason. I had a two month free pass and I cancelled in enough time to not end up being charged as was advised on Now Tv. Then £9'99 was taken from my account? Further insult to injury I cannot even watch films as it says I need to buy a pass? 

I am entitled to a full refund, this is daylight robbery.

Considering you do not have a contact number nor is your live chat accessible I have a very dire view of Now Tv.

I suggest you resolve this quickly before I take this further.

Thanks

Kerri

 

0
2 REPLIES 2
4268
Legend 5
Legend 5

‎31-05-2016 21:03

Hi @Anonymous User  chat is working now.  I just tried it from my laptop:   Now Contact : Chat and Email 

 

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Simon-J
Community Manager
Community Manager

‎01-06-2016 16:35

Hi @Anonymous User,

 

Thanks for posting.

 

Sounds like we need to take a look at your account check all the dates and find out what happened for you I'll send you an email shortly with my findings.

 

Thanks

 

Simon

NOW TV Team

0