Username and or Password not recognised on new box but can login to web fine

[Anonymous User]

My Now TV box won't recognise my login details although it works fine on my laptop.

Can't find the solution on here.. can someone help?

Thanks

[Anonymous User]

@Anonymous User Can I ask if it's an app or box you are trying to log into if it's an app is it on an android or i-device?

[Anonymous User]

@Anonymous User Can I ask if it's an app or box you are trying to log into if it's an app is it on an android or i-device?

[Anonymous User]

It's a black Now TV box.

I can log in fine on my phone app and computer

[Anonymous User]

If your password includes one or more special characters, I suggest changing your password to just use letters (upper and lower case) and numbers.

This same problem had been frustrating me for last few weeks but I've just resolved it - my password included a special character ('%' to be be specific) and I changed it to remove the special characters - log in details now accepted on my NOW TV box (to watch rather than initial log in).

[Anonymous User]

I've not been able to log in to my Now TV Black box for weeks now - it just comes up with "Sorry, we did not recognise your login details"

I use the same logibn details to login on my phone and laptop so really don't understand why I can't login to my black box.

Seriously frustrating as I can't watch anything on my TV and I have passes which are running.

Please help.

[4268]

@Anonymous User have you got none alphanumeric characters such as & in your password. Unfortunately the Now boxes don't like them.