18-10-2016 14:27
Hi everyone
How is the 'continue watching' supposed to work? For example does it remove a series/film if you haven't selected it in a certain amount of time? I ask as this addition doesn't seem to work very well i.e. I go into my account and it has say 4 progs to watch (all different series) under the continue watching section. I can watch one of the progs and go back into the section to select a different series and it has removed 2 or more series - so it's there one minute and gone the next! (I do hope this makes sense). It is not working in a Netflix kind of a way and seems to remove things from the list at will.
So my basic question is should series that I am watching stay in the continue watching indefinitely (box sets) and if the series is on catch up the most recent should show up in there a day after broadcast?
If yes then it doesn't seem to work for me at all well. I have a Now black box, wireless connection. Ideally I would like recently watched back (in addition to continue watching as this is so unreliable)
Anyone else finding it a bit useless? Other than this I do like Now Tv and am generally really happy with it!
10-11-2016 21:17
10-11-2016 21:47
Hi @Lindzi ,
I'm probably going over old ground here, as you seem to have tried everything but is this worth a try?
http://help.nowtv.com/article/Buffering-All-devices
Scroll down to "Fix buffering issues in my Now TV Box" and click on that to open it up and then look at "Manually adjusting your data settings"
By my thinking, if you are getting the little coloured balls, your box knows it has to do something and is giving it a go....Is it trying to load and buffering?....I don't know because, like I say this has me baffled. That page might not help, but it doesn't do anything that can't be reversed and it can't do any harm, can it?......Can it!!??
Good luck with your weekend "Mission"
10-11-2016 22:21
11-11-2016 10:05
@Anonymous User @Lindzi
Alas that 'manually adjust data settings' is a red herring and will make no difference to how the NOW TV streams perform, it's a legacy feature for Roku apps that still offer fixed streams but that's old school and NOW TV along with just about everything else now use adaptive streaming which will adjust on the fly depending on your broadband connection.
11-11-2016 10:47
Hi @Andy
Thanks for putting me right, I didn't actually think that it would help but I figured it might be worth a try as I hate to file a fault like this under "Faulty Box".....Especially when everything else on @Lindzi 's box seems to be working fine. I've been racking my brain (To be fair, there's not that much to rack) over this one and I'm still stumped.
Also, @Lindzi makes a good point (Hi Lindzi ) that Now TV haven't jumped in on this, I've just checked and @Jason-C seems to be on line to help as I type this. Hi Jason, I wonder if you could ask the "Tech Squad" to look into this, it might not help but thanks in advance.
Now then back to "The Rumpo Kid"....Andy, you have struck a very rich vein with the old Carry On films, they're not very PC, some of them are about as funny as toothache, but one or two are absolute gems...."Carry on at your convenience", and, funnily enough, "Carry on Cowboy" are my favourites. Crikey, "Carry on Cowboy" was made 50 years ago!!
Maybe, that Samsung TV app will work, I hope that it does.... Fingers crossed!!
11-11-2016 11:02
11-11-2016 12:58
Hi @Lindzi@Anonymous User@Andy
Thanks for getting in touch!
I'm very sorry, but going back through the thread I had a little trouble understanding what the issue is exactly. (Let's blame it on being the end of the week... )
We've not had any Continue Watching problems flagged to us before, and I even use it myself with no setbacks. That said, we'll do our best to help if it's not working properly!
Could you let us know the following, and we'll see what we can do to troubleshoot:
- Which device you're using
- Which shows/episodes you've had a problem with
- What the problem(s) is/steps to reproduce the problem
Thanks,
Jason
11-11-2016 13:25
Hi @Jason-C
Thank you for your reply.
The problem (in a nutshell, hopefully) is at the end of a programme (box set) the app brings up a watch next episode and you can choose maybe later or watch now.
If I chose watch now it will either give me a black screen or the colour balls swirling - I have tried leaving it for over 5 mins and it still does not play the next episode.
If I leave the programme to play to end of the credits, and wait for it to take me back to the boxset thumbnails, on picking the next episode it will not play - it just does nothing
On both issues I have to hit the home button and re open Now TV app. After this the next episode is correctly queued in my Continue Watching, so it does register what I have previously watched.
This happens with every box set I try, but I am currently watching Greys Anatomy (I think I am on series 5) and Quantico.
All other aspects of the app are fine - no buffering on playback at all and responsive in all other areas of the app.
If you are still with me I have a black Now TV box (not at home so do not have a model/serial number)
Thanks and sorry for the long ramble
p.s is there a reason why we could not have 'recently watched' back to run in addition to the continue watching?
11-11-2016 13:35
The other problem is that whenever @Anonymous User @Lindzi and myself get together we do like to have a little chat, which over time obscures the original genuine problem, so sorry for making you read through our 'stuff' and sorry to make Lindzi explain it all over again ...
... still we like our little chats so hope you'll forgive us
PS my guilty pleasure Carry On films would be Up the Jungle and Carry onScreaming! 😉
11-11-2016 14:07
Thanks @Lindzi
That description makes perfect sense. 🙂 Sorry to hear it's not working though!
It's an odd one, as we definitely haven't seen this behaviour before. I'll flag it to the experts, and get them to look into it.
I can't promise it'll start working again straight away, but hopefully if they spot a bug they can squash it.
PS. I'll look for more info on the removed "recently watched" section, but I believe we've found Continue Watching to be much more popular/useful.
Thanks,
Jason