cancel
Showing results for 
Search instead for 
Did you mean: 
Ah8
Newbie

Box

My box did not get delivered 

2 REPLIES 2
RoyB
Legend

@Ah8 

Your fellow-customers commiserate, but can do little to help you 😢

If you got as far as getting tracking info for the router, chase it through that.

If you didn’t, get on to Now Broadband and complain.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Ah8 

You tagged this in the NOW box which is the streaming device once provided by NOW. Totally nothing to do with the router.

As @RoyB you should have got a tracking number. See this link.
https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

FYI that I do not work for NOW, just a NOW customer trying to help