15-08-2013 14:04
Solved! Go to Solution.
15-08-2013 15:03
Hi there muzza209,
We're sorry you're experiencing this! How frustrating!
Are the batteries died or not made it?
Have you turned everything off and tried again?
If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.
Thanks.
Char
NOW TV Team
11-11-2013 18:30
11-11-2013 18:33 - edited 11-11-2013 18:35
Yes you could. It would be your own details though that you would need to use I think. Remember there is a limit of four devices and only two can be used at the same time. That's if you are paying for the subscription for them. If you mean could you buy a box with your bank details simply to give to someone as gift then yes you can do that and they can set up their own account.
05-01-2014 18:50
my remote doesnt respond no flashing lights appear changed the batteries 3 times no joy also moved the remote closer to box nothing and the batteries where fitted in right any fix for this please
05-01-2014 19:56
Hi lee2359,
Thanks for getting in touch with us, sorry to hear you're experiencing difficulties.
Can you please check if there are any stickers left on the remote? As this disrupts the signal.
If the light on the box itself remains solid and doesn't flash when you press buttons on the remote, it seems your remote is faulty and we'll have to send you another one. Unfortunately this can't be done over Community as we need to ask you some security questions first. Please use our Contact Us page to come through to us directly and select the relevant options from the drop-down menus available.
Apologies for the inconvenience.
Kind Regards,
Sal
NOW TV Team
08-01-2014 13:58
23-01-2014 21:36
23-01-2014 22:02
24-01-2014 11:33
My NOWTV box bought from Currys also had a none working remote out of the box, however in my case it was the supplied batteries that were totally flat. Swapped them with the ones from my PVR remote, NOWTV remote worked, PVR one didn't. Perhaps supply better batteries, or don't supply any?
14-06-2014 24:00
14-06-2014 13:58
Hi Ivoryvictoire,
Sorry to hear you're having issues with your remote.
If we can ask you to contact us we can replace any faulty remotes.
We can't access your accounts here on the Community, so please sign into the site and use the contact us via LiveChat here: http://bit.ly/1lxoxrQ
They can help resolve this for you.
Regards
Ranj
NOW TV Team