bad picture

[Anonymous User]

I have a really fuzy picture on my now tv box can any1 help

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

In order to help you, can you please provide the following information: -

• What's the make and model number of the device(s) you're using to access and play NOW TV content?
  [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
• What's the make and model number of your television?
• How is your NOW TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
• Is the software on your NOW TV playback device up-to date?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

Cheers

[Anonymous User]

Thanks its the little white box through wifi. Its connectd through a hdmi cable its an old sonx its been up til the last month

[Anonymous User]

Ive just updated software still bad picture.

[SeeMoreDigital]

Hello NOW TV Team Members,

In order to aid escalation of this particular issue. Can this topic be moved into this forums dedicated NOW TV Box (white) sub-section please?

Cheers

[Anonymous User]

Hi @Anonymous User

Most of the time a dip in picture quality would be linked to the speed of the Internet that is going through your NOW TV Box.

Can you try rebooting your router to see if that makes any difference ?

Thanks

Andy