Trouble completing account set up

[Anonymous User]

I'm getting a message that the account is not set up properly. When I go to nowtv.com/activate to complete the set up and put in my details it is telliing me I have already set up a SkyID with this email. What do I need to do?

[Andy]

@Anonymous User

Welcome to the forum.

You're getting this message because you've set up a Sky ID in the past with that email address (this doesn't have to be a NOW TV account, it could be you've had Sky TV or Sky Broadband in the past, for example). Because NOW TV also use Sky IDs as logins you can't use the same email address again in a new account.
 
If you know your Sky ID username and password, follow the steps in this help article to get set up
 
http://help.nowtv.com/article/Existing-Sky-iD
 
and if you can't remember the Sky ID username, there's a link in step 2 on that page to retrieve it.

[Anonymous User]

Unable to finish my account set up, I have never had a sky account with this email address, so what’s the next solution as to why my account is not set up properly and how can I get into the account to rectify it.?

[Anonymous User]

My account is not set up properly , it is an existing sky account .

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Perhaps the following 'Help Centre' article may be of use to you: Can I use my Sky iD to sign up?

By-the-way... What's the make and model number of the device you're using to access and play NOW TV content (ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device)?

Cheers