The box only displays 640x480 after the new update

[Anonymous User]

As per the title, the update has caused the box to stop outputting 1920x1200. Changing manually between 720/16:9 in the settings does nothing and it will only display at 640x480.

I'm guessing it is something to do with the fact I am using an HDMI to DVI converter to watch on a monitor, but it worked fine until this update broke it. Is there a way to roll back to the last firmware version, I would prefer to do that as the layout in this update is crap anyway.

[Anonymous User]

The black box only displays 640x480 during and after boot-up. I tried both the 720p and 1080p settings on the box.

[SeeMoreDigital]

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@Anonymous User wrote:

The black box only displays 640x480 during and after boot-up. I tried both the 720p and 1080p settings on the box.

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Well unless there's a firmware update for your Dell 2707WFP allowing it to support basic 720 and 1080 HDMI resolutions/EDID codes, I guess that's that.

[Anonymous User]

I think I'm going to get a youview box instead, it looks like my best option as HDMI to DVI doesn't seem to be much of a problem and it also provides SPDIF out and SCART so audio is covered too.

I think I'll be staying away from anything Roku based from now on, a friend of mine who's had a few of their devices in the past says they have a bit of a rep for releasing broken firmware.

Anyway, thanks for your input!

[SeeMoreDigital]

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@Anonymous User wrote:

I think I'm going to get a youview box instead, it looks like my best option as HDMI to DVI doesn't seem to be much of a problem and it also provides SPDIF out and SCART so audio is covered too.

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Are you aware that YouView does not offer/support ALL the Now TV services?

[Anonymous User]

I wasn't until you mentioned it! Wow, that's poor. The restrictions aren't even noted anywhere on the now tv website.

Seriously considering cancelling my subscription, right now I can still watch it on my android tablet but the sound quality is so bad I can't even be bothered.

[Anonymous User]

Then again, this seems like a good excuse to buy an xbox 360...

...oh wait, you can only watch live tv in SD.

This is ridiculous!

[commanda6]

Hi @Anonymous User 

The restrictions are mentioned in many different places. Here's a few places where the restrictions are mentioned

http://help.nowtv.com/article/Supported-devices

http://help.nowtv.com/article/Streaming-Quality

The restrictions are also mentioned in 'the legal bit' section which can be accessed on the bottom left of any page of the main nowTV site

[Anonymous User]

Cheers for the info.

Silly me, I went to https://www.nowtv.com/devices where clicking on 'youview' takes you to the sign up page with no mention whatsoever of any restrictions!

[SeeMoreDigital]

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@Anonymous User wrote:

Silly me, I went to https://www.nowtv.com/devices where clicking on 'youview' takes you to the sign up page with no mention whatsoever of any restrictions!

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And for the sake of clarity... The 'restrictions' are laid down by YouView - not NOW TV!

[Anonymous User]

I'm having the very same issue. It's a white box and is connected to my TV via simple HDMI, as it always has been. It updated this afternoon and is now stuck in a very squashed 4:3 ratio. NowTV help chat were no help.
I have changed settings, restarted and hard reset but none have solved the problem.