Subscription has not been re applied

[Anonymous User]

Hi Can anyone help I have been given a offer recieved via email confirming I have 4 months for £3.99 on th 5th feb & my now tv cinema package has just been cancelled and I’m being asked for £9.99 Can someone please come back to me

[Andy]

@Anonymous User

Welcome to the forum. Check your payment card details haven't expired on your My Account > Payment Details page

https://account.nowtv.com/payment-details

and  then pop onto live chat and see f they can find out why the offer didn't renew.You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)