28-04-2017 21:54
29-04-2017 9:55
Hi @Anonymous User,
Does the remote control from your other box work okay with your new box (all NOW TV branded devices can use the same remote controls)?
If it doesn't it could mean that your new box is faulty. Which can happen with any product. In which case you will have to return it to your place of purchase for a replacement or a refund.
Cheers
04-05-2017 11:50
Batteries that are almost dead wil often work a remote control for a few presses and then appear to die completely. But if left for a while they can recover enough for a few more presses. If you have not done so already, try known good batteries eg the ones from the remote of your first box.