Payment can't be authorised? ?!!!

[Anonymous User]

Trying to buy monthly entertainment pass and every time I am getting message 'payment can't be authorised '. What does it mean???

[Anonymous User]

Hi @Anonymous User,

It sounds like your payment details may need updating. 

Can you double check your payment card registered to your account is up to date.

Hope that helps.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

i am having this same problem and this site is not letting me make my own post on specifics. when i am in the payment part i am putting in the correct details and i also have funds in my acc but it is not letting me complete it. and i am going crazy cause i have to talk to my computer like im a robot! i jiust want to set up my now tv that i spent money on!

[Anonymous User]

Hi @Anonymous User

Thanks for your post and sorry about the delayed reply.

Are you still getting the same issue? If yes, please do let us know.

Birgit

NOW TV Team

[Anonymous User]

Hey, I'm trying yo set up my account I have brought 6 months from Argos today but it still tells me that payment not authorised even though I have played? Xx

[Simon-J]

Hi @Anonymous User,

I believe this issue has now been resolved. Please let us know if you require any more help.

Thanks

Simon

NOW TV Team

[Anonymous User]

I'm having same issue today. 

[Anonymous User]

Hi @Anonymous User

Thanks for your post and apologies for any delay in our response. 

You may get the error "Payment can't be authorised" due to many reasons. Can you please confirm the following:

• What type of card are you using?
• Have you tried a different card?
• Is your bank blocking any charges to NOW TV?
• Are you still getting the same error?

Please do let us know.

Aman

NOW TV Team