07-08-2016 15:33
07-08-2016 15:34
07-08-2016 15:37
@Anonymous User Is this for the white box?
Also does it pick up your router at all or are you getting any error messages?
07-08-2016 15:37
@Anonymous User would you mind saying exactly what is happening? What internet provider are you using? How are you trying to connect? I am of course assuming you are in the UK.
07-08-2016 15:49
07-08-2016 15:51
@Anonymous User the white box doesn't have freeview are you using the Iplayer app to watch BBC or do you have a smart box? Either way these would not be linked to Now servers.
07-08-2016 15:55
@Anonymous User
You mention Freeview in your post are you using the new smart box with the inbuilt Freeview TV tuner ?
If so the Freeview channels don't need an internet connection you should be able to watch with a TV aerial connected to the box.
If you have lost both the Freeview channels and the NowTV channels via the internet than perhaps try a factory reset by going into the smart box menu settings.
09-08-2016 17:15
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear that you've been having issues with your NOW TV Box.
Can you confirm what type of NOW TV box you have?
Are you able to try resetting the box via the pin-hole button on the back?
Please let us know how you get on.
Thanks
Rob
NOW TV Team
07-08-2016 15:51
07-08-2016 15:52
@Anonymous User are you using Virgin by chance?