07-07-2017 21:14
Solved! Go to Solution.
07-07-2017 22:21
@Anonymous User wrote:
Yes I'm using an HDMI cable and use Virgin fibre optic. I'll go and browse tomorrow at new boxes.
Indeed it does @Anonymous User
Your topic has therefore been moved from the 'NOW TV 'black' box' area of the forum to the 'NOW TV 'white' box' area of the forum...
08-05-2017 16:35
Hi @Anonymous User,
Before you do anything else I suggest you re-boot your router (and ethernet switches), as it often helps resolve de-synchronising (data packet) errors, clears RAM build-up errors and even static build-up that can cause 'switching' errors!
The standard practice is to disconnect the devices power for around 30 seconds before reconnecting.
Cheers
08-05-2017 16:42
Thank you for your response, I have re bouted the router many times and ive also reset the box. Any other suggesstions?
Thank you.
08-05-2017 17:04
Sadly, it sounds like your 'white' box may have reached the end of its life
Every now and again, various retails offer NOW TV 'bundle' deals, where you can buy a 'black' box together with either 'Entertainment' or 'Cinema' voucher passes for a lot less than buying the two products separately.
As (bad) luck would have it you've just missed out on some really good 'bundle' deals from Argos and Tesco. Currently they're both offering 3 month Entertainment or 2 month Cinema 'bundle' deals for £25.00... Which still saves you around a tenner 😉
08-05-2017 17:20
Ok, thank you for your help.
20-10-2019 24:44
Now tv is practically unusable. Constant buffering. How do Netflix manage it? No problems, can watch without the constant entering of username etc. Now TV is a waste of money.
14-10-2018 20:32
the picture goes blurred and my box is constantly buffereing just wondered how to fix this
06-08-2017 14:15
After watching the red bull app for a few minutes the box crashes and restarts to the main page. Love the Red bull app but this is really annoying any ideas anyone
07-08-2017 15:43
Hi @Anonymous User,
If you are an owner of one of the old 'white' NOW TV boxes your issue is most likely related to its 'lack of memory' and/or processing power!
You could try deleting any non used apps and/or resetting your old 'white' box to free up memory. However, if the problem persits you're better off treating yourself to one of the newer 'black' NOW TV boxes.
And just-so-you-know... NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV, YouTube etc. Their content, their delivery systems, their UI's and their distribution platform are entirely controlled by the service provider.
Cheers
10-09-2017 13:46
10-09-2017 13:53
Hi and welcome to the forum ,
Sorry to hear you're having problems. First things first: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Purple screen issues are related to HDMI HDCP connectivity problems. For more info see here: NowTV Purple Screen No picture
Cheers