18-03-2015 24:19
Now TV Box been working fine till tonight then suddenly stopped working.Tried restting by pushing in the pin to restore it sees my network I enter correct password it goes through cycle then tells me cannot connect?I have a Virgin Media Superhub and all other devices connect to it fine.One of the suggestions I have seen is to check for udates via settings but when you do a reset you cannot get to that screen if it does not connect to the network wireless?
Suggestions would be areciated.
Solved! Go to Solution.
18-03-2015 5:42
@Anonymous User it might be a bug with the latest firmware, however the temporary fix requires you making a change in the router. If you know how to log in to it you need to change the channel it uses from Auto, 12 or 13 to anything else (1, 6 and 11 are the recommended ones).
If you have no idea about changing settings on your router this guide from Virgin should help.
18-10-2016 12:42
@Anonymous User
Make sure you've signed into the forum first before you go to the page, then you should get the subscribe option.
18-10-2016 12:40
18-10-2016 12:44
@Anonymous UserYes that's right, it's causing the boxes to either stay on a black screen or after a few seconds it's keeps restarting. I'd unplug the boxes for know until the NOW TV team fix the issue.
18-10-2016 12:56
18-10-2016 13:00
@Anonymous User
Welcome to the forum.
It's not a problem at your end, NOW TV have identified an issue causing this and have posted a message about it here
http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208
I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update.
18-10-2016 13:11
18-10-2016 13:12
@Anonymous User
Welcome to the forum. Keep an eye on the status page, hopefully it will be sorted soon.
http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208
18-10-2016 13:19
18-10-2016 13:36
13-02-2016 10:36
Now to box stopped working, the blue light is on when the home page on the remote is used , have tried the reset button and reset the router , still can't see anything on the TV screen has the box gone and do PC world need to replace?