NOW TV box has suddenly stopped working.

[Anonymous User]

Now TV Box been working fine till tonight then suddenly stopped working.Tried restting by pushing in the pin to restore it sees my network I enter correct password it goes through cycle then tells me cannot connect?I have a Virgin Media Superhub and all other devices connect to it fine.One of the suggestions I have seen is to check for udates via settings but when you do a reset you cannot get to that screen if it does not connect to the network wireless?

Suggestions would be areciated.

[Anonymous User]

Mines working now 🙂

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@Anonymous User wrote:
Has anyone box fixed yet mine is still messing about.

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[Anonymous User]

Mine is working although I had to set whole thing up again including puttting in bank details, which in result has meant I have lost all my passes, my tv watch list, whole lot has been wiped and it's like new again.  😡

[4268]

@Anonymous User you should not have needed to do that.  Did you set up a new user name to add your bank details to?   You need to get the new account cancelled.  You will get double charged if you do not.   Best way to do this is to go on to chat.  Then log in with your old details pop back on to chat and they can help reactivate the passes for you.  please contact Now chat via this link

Contact Us...

they are open 8 - midnight

Please don't ignore this advise or you may find your self paying out  money unnecessarily.  

[Anonymous User]

I did think this was unusual I will contact them asap. Thanks for the link 

[Anonymous User]

@4268 is this a link to now tv? As agent who is typing is asking for bank details, and keeps repeating same question- address and bank details???

[4268]

@Anonymous User  yes the link is to Now Chat.   Is the account you are signed in on the account you originally used?

[Anonymous User]

@4268 yes it's the original account that am currently signed into. 

[4268]

Ok @Anonymous User  in that case I am going to tag @Simon-J  one of the Now team he can look into your account and let you know what has gone wrong. 

[Anonymous User]

My box has been off since this morning it's now becoming a joke what am I paying for if this takes a whole day to fix, it's the only source of tv I use in my house and it needs to be sorted asap

[Anonymous User]

That's good Il check see mine is soon the box was stuck on the white light while was messing about but that's off now