NOW TV box has suddenly stopped working.

[Anonymous User]

Now TV Box been working fine till tonight then suddenly stopped working.Tried restting by pushing in the pin to restore it sees my network I enter correct password it goes through cycle then tells me cannot connect?I have a Virgin Media Superhub and all other devices connect to it fine.One of the suggestions I have seen is to check for udates via settings but when you do a reset you cannot get to that screen if it does not connect to the network wireless?

Suggestions would be areciated.

[Andy]

@Anonymous User @Anonymous User

Welcome to the forum.

The problem isn't at your end, NOW TV have identified an issue causing this and have posted a message about it here


http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208


I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update

In the meantime, don't do anything to the box, just wait for further info from NOW TV.

[Andy]

@Anonymous User

Welcome to the forum.

NOW TV have identified an issue causing this and have posted a message about it here


http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208


I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update

[Anonymous User]

Never had any problems with my box however this morning I turned it on and it just keeps flashing between different screens. Nothing works when I press buttons on the remote, tried to reset it but it just turns off then back on doing the same thing. Not really sure what the issue is.

[Andy]

@Anonymous User

Welcome to the forum.

It's not a problem at your end, NOW TV have identified an issue causing this and have posted a message about it here


http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208


I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update.

[Anonymous User]

My box isn't working I've put it on a new tv but it just keep coming up with the now tv sign and I have pressed all the buttons on the remote but nothing seems to happen

[Andy]

@Anonymous User

Welcome to the forum.

It's not a problem at your end, NOW TV have identified an issue causing this and have posted a message about it here


http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208


I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update.

For anyone else reading this, I'd suggest not doing a factory reset, just wait until we get an update from NOW TV.

[Anonymous User]

Any ideas when it will be up and running again?

[Anonymous User]

Indeed. Any eta?

[caseyb1993]

---

@Anonymous User wrote:
Indeed. Any eta?

---

@Anonymous User @Anonymous User Just keep an eye on this post.

http://community.nowtv.com/t5/NOW-TV-Service-Status/NOW-TV-box-issues-18-10-2016/m-p/403208#M353

As soon as there is news, they will let us know.

[Anonymous User]

Hi, my nowtv box all of a sudden switched off while I was watching a programme. It wont turn back on at all, I get the orange loading screen and then it switches off again! I've tried unplugging the box, have checked all of the cables, changed batteries in my remote, rebooted my wifi...Nothing seems to be working.
Please can someone help!