16-08-2015 15:18
Solved! Go to Solution.
18-08-2015 8:50 - edited 18-08-2015 8:50
@Anonymous User@Anonymous User
The only suggestion I can make is to reboot your router and NOW TV box. By turning off & on at the mains. Which ISP do you use, I know there were a few issues with Plusnet showing up this error some time ago.
13-03-2017 19:24
15-03-2017 14:30
04-04-2017 20:32
04-04-2017 20:45
@Anonymous User Hello 🙂
Have you tried uninstalling and reinstalling the NOWTV app?
Resetting your router?
26-02-2016 20:49
26-02-2016 20:53
26-02-2016 21:01
@Anonymous User @Anonymous User
The normal reason for this is that someone in the household (often teenage children without their parents knowledge) has modified their broadband connection in order to watch Netflix US or similar (eg by proxies or VPNs).
If you are sure this hasn't happened then it sounds like your broadband may be reporting as being in a location outside the UK. What results do you get when you go to http://ip-lookup.net/ or http://www.ip-tracker.org/locator/ip-lookup.php
Try rebooting your router to see if this helps.
26-02-2016 21:16
26-02-2016 21:17
26-02-2016 21:27
@Anonymous User
It's likely to be the IP address your broadband provider has allocated to you that is causing the problem as the other poster mentioned he also couldn't access BBC iPlayer. Are you also unable to play content on iPlayer?
A member of the NOW TV team will pick up your post in due course, but it's probably a good idea to contact your ISP in the morning (they appear to be closed now) and speak to them about the problem as well.
https://www.seethelight.co.uk/contact.php