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Anonymous User
Not applicable

Can't find my account details

Hi, I'm trying to sign in to a new box and it's saying my username & password are incorrect yet when I try to recover password it's saying my email address is incorrect but I'm sure it's not. How can I recover my account?
Thank you
2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Perhaps the following 'Help Centre' article may be of use to you: Help. I've forgotten my username or password

 

 

Cheers

4268
Legend 5
Legend 5

@Anonymous User  can I just check you did not set up a new account to post this?  If so make sure you have not set up any free trials.  Once you have your user name and password, if this is a duplicate account then pop on to chat have your payment details removed and ensure any passes are fully cancelled.  Last thing we want is you getting charged twic due to setting up this.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.