04-10-2020 10:24
I was emailed the offer to pay for a new Now TV Stick but some people have got them for free. It's to do with devices I've read but I'm not sure what that means. I use the box as often as I can, it's been very slow to load for months and months and other apps won't even open so I don't use it as often as I'd like. It's the main unit i have and can be very frustrating especially now i need to pay for a new one.
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04-10-2020 10:58 - edited 04-10-2020 11:00
Hi @Anonymous User
My understanding NowTV are offering a free Stick to customers who use the old white box has their main primary NowTV streaming device.
Should the white box be your secondary streaming device with less usage, then NowTV will offer you a Stick at a discounted rate.
The free Stick or discounted price is for one Stick only from what i have read, so don't expect multiple free or cheap sticks when you contact NowTV.
NowTV can see from their database the individual usage hours of each device when using their service across all your registered devices on your account.
Maybe get in touch with Live Chat to see if they will be generous and give you a Stick for free rather than a discounted price if you give them the reasons why you believe you are entitled to a free Stick like some customers rather than a Stick at a discounted reduced price.
04-10-2020 10:58 - edited 04-10-2020 11:00
Hi @Anonymous User
My understanding NowTV are offering a free Stick to customers who use the old white box has their main primary NowTV streaming device.
Should the white box be your secondary streaming device with less usage, then NowTV will offer you a Stick at a discounted rate.
The free Stick or discounted price is for one Stick only from what i have read, so don't expect multiple free or cheap sticks when you contact NowTV.
NowTV can see from their database the individual usage hours of each device when using their service across all your registered devices on your account.
Maybe get in touch with Live Chat to see if they will be generous and give you a Stick for free rather than a discounted price if you give them the reasons why you believe you are entitled to a free Stick like some customers rather than a Stick at a discounted reduced price.
07-10-2020 17:25
Generous? They are completely disabling devices that worked fine for Youtube & IPlayer. You don’t see Roku using these tactics to scrape money off people. They’ve bricked my units only a couple of years after I bought them. What a terrible company
07-10-2020 19:04
Indeed.
My contract end on the 23rd.
Whilst I was hoping for an offer to stay, the loss of service stinks.
Imagine having a car that suddenly banned you from using it !
That is the exact equivalent.
07-10-2020 19:15
@Anonymous User @Anonymous User
To be fair, the only device Now TV has managed to launch and be worthwhile was the Smart box. That has already been discontinued.
The sticks are very poor compared to Roku. Which is crazy since it’s powered by Roku!
Best option would be to purchase a Roku express stick.