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Anonymous User
Not applicable

‎19-01-2016 16:10

Been charged for a service ive never had.

I have been getting charged monthly for a now TV movies package for 3 month and I have been unaware of this. I never signed up or agreed to this as I already have movies, I bought a one off sports package and that was it. I would like a refund and an explanation of why.
0
3 REPLIES 3
Anonymous User
Not applicable

‎20-01-2016 16:11

Hi @Anonymous User

 

Thanks for your post.

 

Sorry to hear that 😞 I'll get this looked into and email you shortly.

 

Birgit

NOW TV Team

0
Anonymous User
Not applicable

‎11-09-2016 10:24

In response to Anonymous User's comment

 I have been charged £9.99 for a subscription that I haven't signed up to, why is that. When I log into my account to cancel the pass or check my orders it says I've ordered nothing and have no passes, please explain 

0
caseyb1993
Legend 5
Legend 5

‎11-09-2016 10:51

In response to Anonymous User's comment

@Anonymous User Do you have a different account that has an active pass that you have forgotten about? 

This is usually the reason why.

 

http://help.nowtv.com/article/Cancelled-but-still-being-charged

 

Have a read through the article and if you are unsure, click the green contact us button at the bottom.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂