08-06-2015 18:52
27-07-2015 20:40
When I started watching Murder In The First (On Demand, Now Tv box) the sound dipped out a few times during the opening credits music and I was expecting the rest of the episode to be effected but it was OK.
I'm only really mentioning this hoping that the info might help you in tracking down whatever is causing the issue. I've noticed that for most episodes with sound issues there is usually drop-outs in the opening credits if there is music.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
29-07-2015 13:08
Hi @herojan
Thanks for your post.
Have you tried playing Murding in the first on another device just to see if the same issue occurs?
Thanks
Ruth
NOW TV Team
29-07-2015 13:09 - edited 29-07-2015 13:11
Hi @Anonymous User
It seems this happens on all devices apart from Apple and mobile devices. http://community.nowtv.com/t5/NOW-TV-Box/Audio-cutting-out-a-lot-on-some-material/m-p/313288#M26205
29-07-2015 24:20 - edited 29-07-2015 24:25
29-07-2015 13:41
I have to also say that the sound on Ep10 of Wayward Pines was absolutely atrocious, making the episode almost unwatchable.
This also seems to be a frustratingly inconsistent problem. Wayward Pines has this issue on all episodes as does Hannibal S3. True Detective only has it on some (episode 5 seemed problem free) and I only noticed it occasionally on the 2 episodes of Agent Carter that I watched.
Also, for what it's worth, the picture quality seems much worse on programmes that are on the FOX channel. A lot of compression artifacts and banding in backgrounds and dark scenes whereas programmes from other channels are much higher quality.
15-09-2015 1:23
16-09-2015 17:47
Hi @Anonymous User
Thanks for getting in touch, apologies for the audio on this episode, we're still working on this episode and hope to have it resolved as quickly as we can.
Cheers
Ranj
NOW TV Team
16-09-2015 22:45
Having same issue on mount pleasent season2 ep 2/3/4 so far.
17-09-2015 3:28
28-09-2015 20:15