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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Error 20001

So frustrating.Error on android. Broken for a few days.I have reinstalled a few times.Cleared app data and cache.Restarted phone.Can't watch anything.     

Error Code

Error Code 20001! Hi there,I've had this issue for a few days.When I activate the App this error code comes on as the App is loading.  I've uninstalled and reinstalled the App - however, the App performs with the same error. Please advise. 

Mobile sports not working

Hello, I got an email saying I have 9 months free mobile sports membership and I just need to download the app and sign in for it to work. I've done that and it's telling me I need the mobile sports thing in order to watch. But I'm trying to watch a ...

Kat88 by Newbie
  • 4 replies
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App error - country

Hi,my app wont work to play any content. Keeps stating that streaming is not permitted in this country.i reside in uk and trying to use app in the Uk.does it for all shows.anyone know how to fixthanksclaire

Claire4 by Mentor
  • 11 replies
  • 3 thanks

Video freezes immediately, but sound continues

Android app on phone (POCO F3) App is updated to most recent version. Whenever I try and watch live sports, the picture immediately freezes, but sound continues. Sometimes this doesn't happen, and it plays normally, maybe 1 in 10 times. 

JoeyG by Advocate
  • 3 replies
  • 1 thanks

Resolved! Play store app

I unistalled the Now app on my Samsung phone,  I tried reinstalling but get the following message:Recent data from similar devices show that the app may stop working on your device. 

RALPH by Advocate
  • 2 replies
  • 2 thanks

Resolved! Can't go live for streaming

Hi there!I have got now membership with £11.98.I do not know why Can't I go live to watch the sports or anything live.Could someone help me in this regard please?

Mahbub23 by Advocate
  • 4 replies
  • 0 thanks